Salesforce Health Cloud is fast becoming one of the most disruptive forces in healthcare, addressing the needs of pharmaceutical companies in the USA and UAE and helping them provide smarter patient care in real-time. It not only brings health data together but also enhances communication and even tailors experiences! Salesforce Health Cloud offers life sciences companies a comprehensive tool to track, communicate with, and support patients throughout their treatment journey.
At Kcloud, we are helping global pharmaceutical companies implement a digital transformation with a seamless, scalable, and meaningful strategy.
Understanding Salesforce Health Cloud in Pharma
Built for Health Care, Salesforce Health Cloud is a CRM that manages patient relationships, facilitates workflows, and creates a 360-degree view of patient health journeys. For pharma organizations, a single cloud-based solution to:
- Track patient adherence and therapy progress
- Monitor clinical trial subjects on a real-time basis
- Integrate healthcare providers, patients, and researchers on a single platform
- Comply with patient and data protection compliance at all times (HIPPA and GDPR)
It’s all possible with Salesforce Health Cloud implementation. When managing a clinical trial or supporting the post-market surveillance of drugs, it is the single technology capability that gives pharma organizations a competitive advantage.
The Challenges of Patient Monitoring in Pharma
Patient monitoring in pharma is much more than hospital patient care. It involves:
- Adherence to prescribed therapies
- Timely follow-up with any adverse events
- Continuous monitoring of chronic disease or condition
- Effective communication for patients and their providers
The problem is connecting all of these potential interactions and doing so without infringing on a patient’s privacy, with lots of data, and acting in a timely manner. Many pharma companies still use silos, spreadsheets, or old CRM systems as their only means of support, resulting in the disruption of patient engagement and the potential for non-compliance with regulations or treatments.
This is where a deliberate and thoughtful integration with Salesforce Health Cloud can be more than just helpful, but required.
Real-Time Monitoring with Salesforce Health Cloud
Salesforce Health Cloud offers numerous advantages for real-time patient monitoring. Here are some key advantages:
- Unified Data Sources
Salesforce Health Cloud brings together EHRs, wearables, mobile apps, and lab results into a centralized patient profile. The care team can track a patient’s vitals, medication adherence, and behavior patterns without moving through multiple systems.
- Smart Alerts and Automation
Using Health Cloud’s AI-based insights, can automatically alert pharma teams any time a patient is not sticking to their treatment plan; this to help reduce complications and improve therapies.
- Secure Patient Messaging
With secure messaging, pharma organizations can provide compliant and meaningful communication with patients and caregivers while allowing them to trust and keep their patient data private.
Salesforce Health Cloud Implementation: What Matters Most
Successfully implementing Salesforce Health Cloud is about more than just configuring the system, it is about configuring the system to be aligned with clinical and pharmaceutical needs and practices. At Kcloud, we bring assurance that:
- The system seamlessly flows with your facilities infrastructure.
- Custom modules that mimic your patient engagement uses and workflows.
- Regulatory requirements (HIPAA, GxP, GDPR) are fulfilled.
- Teams are trained and prepared to use the platform efficiently and effectively.
Our design process is user centric and solutions based to meet the needs of people using the software, from the research scientist to the case manager.
Personalized Patient Engagement for Better Outcomes
Pharma personalization is important. Salesforce Health Cloud allows segmentation of patients by condition, medication, or stage in their therapy, giving care teams the ability to:
- Send medication reminders at the appropriate time
- Share resources appropriate to the condition
- Obtain emotional well-being and lifestyle information
When done correctly, this will improve both patient experience and treatment, which is beneficial for both the provider and the pharma company.
Benefits of Salesforce Health Cloud for Pharma Companies in the US & UAE
Pharmaceutical firms in the US as well as UAE are very stringent about the regulations they operate under. This means that competitiveness is high. You need to make sure you have your company’s needs in mind. This is where Salesforce Health Cloud comes to play:
- Clinical Trial Management Oversight
You can observe your participants’ data in real-time. Allowing you to lower drop-out rates as well as ensure protocol adherence. All in one dashboard.
- Compliance and Reporting
Having all the security, audit trails and functionality to ensure that all actions in Health Cloud are traceable and reportable. Allowing you to comply with country and worldwide compliance regulations.
- Collaboration
Salesforce Health Cloud allows you to engage pharma reps, researchers and doctors to collaborate seamlessly with no siloed data or lag.
- Scalable Architecture
As your company grows and expands to new markets or launches a new drug, Salesforce Health Cloud scales with you.
Salesforce Health Cloud Integration: Why It’s a Game Changer
Salesforce Health Cloud integration is the process of linking the Health Cloud to other systems — such as electronic health records (EHR), telehealth platforms, or wearable devices. When completed effectively, integration provides:
- Real-time vitals and feedback from smart devices
- Integration with Salesforce Service Cloud for support teams
- Insights using artificial intelligence (AI) and analytics to drive effective decision making
Integration is particularly meaningful when it comes to pharmaceuticals who manage large-scale volumes of patient-generated data. Keeping monitoring seamless, proactive, and personal.
Why Pharma Companies Trust Kcloud for Health Cloud Implementation
We do not believe that a ‘one-size-fits-all’ approach is appropriate. Each pharmaceutical organization has its own workflows, compliance considerations, and engagement model. This is why we take a customized approach with all of our services, from planning and configuration, to training and support.
With experience in many different industries and majoring in Salesforce Health Cloud implementation services, Kcloud believes and acts on the belief that your technology should be an instrument of transformation rather than administration.
Conclusion
As patient-centric care continues to gain traction, pharma companies can no longer count on disjointed systems and reactive care models. When implemented correctly, Salesforce Health Cloud can connect data to action, offering real-time visibility, increased patient engagement and better outcomes.
At Kcloud, we work with pharma and life sciences organizations across the USA and UAE to ensure they realize the full potential of Salesforce Health Cloud. Whether your monitoring trial participants, or supporting long-term treatment prescriptions, the Kcloud solutions will meet the construct of the regulated and clinical challenges of those markets.
