Salesforce for Healthcare — Built to Enhance Care Delivery

Salesforce unites patient data, appointment planning and delivery of care, enabling healthcare workers to collaborate to enhance care quality as well as be more efficient in delivering services to patients.

Salesforce Expertise for the Healthcare Sector

The healthcare industry relies heavily on precise processes, secure data workflows, and clear lines of communication. Our Salesforce consulting team focuses on working with our clients to develop streamlined processes within their Salesforce environments that will reduce non-value-added administrative work; provide the efficiency needed to meet the requirements of the patient based on their needs at that time using an efficient and effective automated process, and provide the healthcare delivery team with up-to-date information on the status of every patient, including their treatment plans.

Healthcare-Focused Salesforce Capabilities

Patient Management

Centralized patient profiles with complete medical history and real-time updates. Automated alerts and messaging ensure care teams always have accurate, timely information.

Appointment & Scheduling Management

Smart scheduling tools with automated reminders to reduce manual work. Easily manage appointments, follow-ups, and patient availability with better efficiency.

Care Team Coordination

Streamlined care team processes allow hospital staff, on both the administrative and clinical side, to be coordinated in their activities via standardised processes.

Tracking Cases and Treatment

Up-to-date tracking of patient cases, treatments and plans with complete transparency, accountability and detail.

Analytics and Reporting

Dashboards that provide real-time access to patient volumes, care quality, productivity of the care team, as well as key operational outcomes of the organisation.

The Impact We Deliver

FAQs

What is Salesforce's role in transforming healthcare?

Salesforce plays a pivotal role in transforming healthcare by providing solutions such as Electronic Health Records (EHR), Patient Relationship Management (PRM), Care Coordination, and Population Health Management. These tools streamline care delivery, enhance patient engagement, and improve overall healthcare outcomes.

How does Salesforce's EHR solution benefit healthcare providers?

Salesforce's EHR solution enables healthcare providers to manage patient health records digitally. This streamlines data access, facilitates faster diagnoses, reduces errors, and improves care quality. Healthcare professionals can easily retrieve up-to-date patient information, enhancing clinical decision-making.

What is the significance of PRM in the healthcare industry?

Patient Relationship Management (PRM) offered by Salesforce is crucial in healthcare. It enables providers to build strong relationships with patients through personalized communication, targeted outreach, and seamless appointment scheduling. PRM enhances patient satisfaction, promotes engagement, and fosters loyalty.

How does Salesforce support care coordination in healthcare?

Salesforce facilitates care coordination by providing tools that enable seamless collaboration among healthcare providers. This ensures continuity of care across different settings, reduces duplications, and improves patient outcomes. Providers can easily communicate, share care plans, and streamline referrals.

How does Salesforce contribute to population health management?

Salesforce's population health management solutions help healthcare organizations address the health needs of specific populations. Through advanced analytics, providers can identify trends, predict disease patterns, and develop targeted interventions. This proactive approach improves population health outcomes.

How does Salesforce enhance patient engagement?

Salesforce enables healthcare organizations to engage patients through various channels like mobile apps and patient portals. These platforms empower patients to access their health information, schedule appointments, receive educational materials, and communicate with their healthcare team.

How does Salesforce support telehealth in healthcare?

Salesforce's telehealth capabilities enable healthcare providers to deliver remote consultations and monitor patients remotely. Secure video conferencing, remote monitoring, and integrated communication tools extend access to care, improve patient satisfaction, and promote convenience.

How does Salesforce leverage health analytics in healthcare?

Salesforce's health analytics tools allow healthcare organizations to gain actionable insights from vast amounts of health data. Analyzing this data helps providers identify trends, evaluate outcomes, and make informed decisions. Health analytics optimize care delivery, resource allocation, and quality improvement initiatives.

How does Salesforce assist in managing clinical trials?

Salesforce simplifies the management of clinical trials through its centralized platform. It facilitates participant recruitment, data collection, and regulatory compliance. Automated workflows, real-time data tracking, and robust reporting capabilities streamline the clinical trial process, accelerating research and innovation.

How does Salesforce integrate medical devices into healthcare workflows?

Salesforce's integration capabilities connect medical devices to its platform, enabling real-time monitoring and analysis. This integration facilitates proactive management of chronic conditions, early detection of warning signs, and personalized treatment plans, leading to improved patient outcomes.

How does Salesforce ensure compliance and security in healthcare?

Salesforce prioritizes data security and compliance in the healthcare industry. It offers robust security measures, including encrypted data storage, access controls, and audit trails. Salesforce complies with industry regulations such as HIPAA to ensure the protection of patient data and maintain regulatory compliance.