- Salesforce Gold Partner
- We are HIPPA compliant and (ISO 9001, 27001) Certified
A US-based IT consulting and software development company with 300+ employees, offering software solutions and IT support services.
Increase in lead conversion rates through automated sales processes.
Reduction in ticket resolution times with AI-powered support.
Improvement in revenue tracking and billing efficiency.
Disorganized sales processes with manual lead tracking and inconsistent follow-ups.
Slow customer support due to scattered communication systems.
Lack of centralized tracking for ongoing projects and billing processes.
Sales Cloud Setup: Automated lead assignment, follow-up tracking using Ventas SMS App, and AI-powered forecasting.
Service Cloud & AI Chatbot (Ventas AgentBot): Enabled instant self-service for IT support, integrated WhatsApp and SMS for communication, and reduced ticket resolution times with AI-driven case routing.
Project & Billing Integration: Developed custom Salesforce solutions for tracking project progress, resource allocation, and automated billing via Salesforce CPQ.
Sales Cloud Setup: Automated lead assignment, follow-up tracking using Ventas SMS App, and AI-powered forecasting.
Service Cloud & AI Chatbot (Ventas AgentBot): Enabled instant self-service for IT support, integrated WhatsApp and SMS for communication, and reduced ticket resolution times with AI-driven case routing.
Project & Billing Integration: Developed custom Salesforce solutions for tracking project progress, resource allocation, and automated billing via Salesforce CPQ.
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