Sales Inquiry ➡️

Financial Service Cloud

Case Study

Use Case Introduction

This Use Case has been developed for our end client who wanted to build a well-defined finance management system to manage their finances in line with CRM goals.

Project Challenges -

Community Cloud Implementation Case Study

Explanation Of Use Case Contents

Name Of The Use Case: Salesforce finance management system implementation for the end client from scratch. 

Description: The implementation gave the end client to efficiently manage and automate the tasks and activities for saving time and effort.

Deliverables: Streamlined Wealth Management, Faster and More Efficient Operations, Better Customer Service, Improved Team Collaboration and Secured Company Data. 

Concepts Used: Einstein Analytics, B2C Client Data Model, Client and Household Profiles, Financial Goal Management, Wallet Share Calculations, Client and Household List Segmentation, Needs Assessment Options, Alerts/Notifications, Advisor Home Page, Household and Relationship Groups, Relationship Mapping, Financial Account Management (Wealth and Retail Banking), Custom Financial Rollup Summaries, Wealth Reports and Dashboards, Referral Management, Banker Console, Banking Data Model Extensions, Flexible Integration Options, Account and Contact Management, Advanced Case Management, Case Email Auto-Response, Case Management, Chatter Options, Collaborative Forecasting, Configurable Profiles, Computer Telephony Integration (CTI), Email Integration, Enterprise Territory Management, Integration via Web Service API, Lead Management, Opportunity Tracking, Orders Management, Task Management, Workflow Automation. 

Use Case Implementation

The use case has been implemented for our end client for faster collaboration around a single customer record, Increase productivity with workflow automation with involved elimination with machine learning. We simplified and digitally transformed processes to accelerate growth, ease Compliance with new regulations and helped the business better decisions with real time analytics. Provided management with clear visibility into business performance by processing daily payment transactions and calculated balances automatically. Alert management was used to alert while exceeding the acceptable threshold value and managed the risk of advances. Through referral management, we helped the client in maintaining an active network. Compliance features provides establish consistent onboarding tasks and helped in monitoring new regulatory standards. Customer Satisfaction Algorithm made possible for achieving greater user satisfaction. With easier reconciliation, the client gets complete details of the deposits and withdrawals from your cash accounts with the cash register. With Einstein Analytics Client Segmentation the end client got a focused list of clients with robust filtering capabilities. We added Household and Relationship Groups for relating client’s businesses, trusts, and other people. With the use of accounting management, the end client gets an entire asset history to find unused resources in different locations. Streamlined all asset-related processes so requests can be addressed quickly. Calculated depreciation expense automatically by multiple methods to find the depreciation costs for the end client.

Results

Consolidated CRM. Improved follow up and service of the client. It reduced the cost and 360 degree view of the customer was achieved. Independence amongst all entities was greatly increased with higher profits. Achieved greater securities. Accurate reporting and greater sales forecasting. More leads and pipeline with good amount of opportunities. Efficient status Tracking. Exhaustive Reporting. Improved approval rate.
Reduced Cost
80%
360 degree view
75%
ROI increased by
84%
Customer satisfaction increased by
78%